25, April 2026
A RESEARCH STUDY ON THE IMPACT OF E-BANKING ON PRIVATE BANKS AND PUBLIC BANKS AND CUSTOMERS
Author(s): Ms. Bhavya Patel, Ms. Divya Kanjaria, Dr. Ritesh Amarsela
Authors Affiliations:
1.Assistant Professor Faculty of Commerce & Management, Drs. Kiran & Pallavi Patel Global University.
2.Assistant Professor Faculty of Commerce & Management, Drs. Kiran & Pallavi Patel Global University.
3.Associate Professor Faculty of Commerce & Management, Drs. Kiran & Pallavi Patel Global University.
DOIs:10.2017/IJRCS/202604015 | Paper ID: IJRCS202604015Abstract
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Abstract: E-banking refers to utilizing digital technologies to create banking possibilities on both local and international scales. Financial organizations can leverage modern technology to reduce operational costs and offer services that are no longer restricted by geographical boundaries.
Banking services are now readily accessible through e-banking, both locally and internationally. In contrast to attract a wider clientele, lower operational expenses, offer customized services extensively, strengthens customer connections, and generates opportunities for growth in unconventional banking services. A key advantage is the ability to offer banking services round the clock and from anywhere.
With technological progress, e-banking is expected to transform into a completely unified banking system. It enables users to handle their accounts online, eliminating the necessity to go to physical locations and consequently conserving both time and money.
Keywords: E-banking, Customer perception, cost efficiency, and time savings.
Ms. Bhavya Patel, Ms. Divya Kanjaria, Dr. Ritesh Amarsela (2026); A RESEARCH STUDY ON THE IMPACT OF E-BANKING ON PRIVATE BANKS AND PUBLIC BANKS AND CUSTOMERS, International Journal of Research Culture Society, ISSN(O): 2456-6683, Volume – 10, Issue – 4, Available on – https://ijrcs.org/