31, March 2025

A study on customers preference and satisfaction towards electric two wheelers, Coimbatore city

Author(s): 1 Dr. M.S Ranjith Kumar, 2 Mr. Harish. S.

Authors Affiliations:

1Professor and Head Department of Commerce BA, Dr. N.G.P Arts and Science College, Coimbatore, India

2Third Year B.Com. BA., Dr. N.G.P. Arts and Science College, Coimbatore, India

DOIs:10.2017/IJRCS/202503021     |     Paper ID: IJRCS2025030021


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 The study explores the factors influencing consumer preferences and satisfaction towards electric two-wheelers in Coimbatore City. With the increasing awareness of environmental sustainability and the rising cost of fuel, electric two-wheelers have emerged as a viable alternative for urban commuters. This research investigates the socio-economic, technological, and psychological factors that shape consumer behavior, including income levels, education, age, gender, and awareness of environmental benefits. The study also examines the role of digital media, government incentives, and technological advancements in battery performance and charging infrastructure in driving consumer adoption. Using a chi-square analysis, the research evaluates the relationship between various demographic factors and the level of influence on purchasing decisions. The findings reveal that affordability, environmental consciousness, and technological features are key drivers of consumer preference. The study concludes with recommendations for manufacturers and policymakers to enhance the adoption of electric two-wheelers through targeted marketing, improved infrastructure, and competitive pricing.

Electric Two-Wheelers, Customer Preference, Customer Satisfaction, Socio-Economic Factors, Technological Advancements, Environmental Awareness, Sustainable Transportation.

Dr. M.S Ranjith Kumar, Mr. Harish. S.(2025); A study on customers preference and satisfaction towards electric two wheelers, Coimbatore city,

International Journal of Research Culture Society,    ISSN(O): 2456-6683,  Volume – 9,   Issue –  3.,  Pp.155-160.       Available on – https://ijrcs.org/

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