31, January 2026

Benevolent Leadership and Organizational Citizenship Behavior: Evidence from Healthcare Sector

Author(s): 1. Shivani 2. Vandana Singh

Authors Affiliations:

  1. Research Scholar, Haryana School of Business, Guru Jambheshwar University of Science and Technology, Hisar, Haryana, India.

2. Associate Professor, Haryana School of Business, Guru Jambheshwar University of Science and Technology, Hisar, Haryana, India.

DOIs:10.2017/IJRCS/202601017     |     Paper ID: IJRCS202601017


Abstract
Keywords
Cite this Article/Paper as
References

The study aims to examine the role of benevolent leadership in enhancing the organizational citizenship behavior of healthcare sector employees. The data was collected from 152 employees working in  hospitals of Haryana, India. Further, data was analyzed using the PLS-SEM approach and bootstrapping procedures. The findings of the study confirm the positive association between benevolent leadership and organizational citizenship behavior of employees working in hospitals. The study highlights the significance of benevolent leadership. The study will help hospital management to understand the importance of benevolent leadership in enhancing the organizational citizenship behavior of hospital staff.

Benevolent Leadership, Organizational Citizenship Behavior, Healthcare Sector, PLS-SEM.

Shivani,  Vandana Singh (2026); Benevolent Leadership and Organizational Citizenship Behavior: Evidence from Healthcare Sector, International Journal of Research Culture Society,    ISSN(O): 2456-6683,  Volume – 10,   Issue –  1,     Available on – https://ijrcs.org/

  1. Garavan, T., McCarthy, A., Lai, Y., Murphy, K., Sheehan, M., & Carbery, R. (2021). Training and organisational performance: A meta‐analysis of temporal, institutional and organisational context moderators. Human Resource Management Journal, 31(1), 93-119. 93-119, doi: 10.1111/ 1748-8583.12284.
  2. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. New York: Lexington Books.
  3. Atta, M., & Khan, M. J. (2016). Perceived organizational politics, organizational citizenship behavior and job attitudes among university teachers. Journal of Behavioural Sciences, 26(2), 21-38. https://psycnet.apa.org/record/2017-04672-002
  4. Newman, A., Schwarz, G., Cooper, B., & Sendjaya, S. (2017). How servant leadership influences organizational citizenship behavior: The roles of LMX, empowerment, and proactive personality. Journal of Business Ethics, 145(1), 49-62. https://doi.org/10.100 7/s10551-015-2827-6
  5. Turnipseed, D. L., & VandeWaa, E. A. (2020). The little engine that could: The impact of psychological empowerment on organizational citizenship behavior. International Journal of Organization Theory & Behavior, 23(4), 281-296. https://doi.org/10.110 8/ IJOTB-06-2019-0077
  6. Kumar, K., Bakhshi, A., & Rani, E. (2009). Linking the ‘Big Five’personality domains to Organizational citizenship behavior. International Journal of Psychological Studies , 1(2), 73-81. http://dx.doi.org/10.5539/ijps.v1n2p73
  7. Saleem, M. A., Yaseen, A., & Zahra, S. (2018). Predictors of organizational commitment in public sector hospitals of Pakistan—a moderated mediation study. Journal of Health Management, 20(2), 206-225. doi: 10.1177/0972063418763656
  8. Turhan, M. (2014). Organizational cronyism: A scale development and validation from the perspective of teachers. Journal of Business Ethics, 123, 295-308. doi: 10.1007/ s10551-013-1839-3
  9. Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601–617. https://doi.org/10.1177/014920639101700305
  10. Chan, S. C. H., & Mak, W. M. (2012). Benevolent leadership and follower performance: The mediating role of leader-member exchange (LMX). Asia Pacific Journal of Management, 29(2), 285-301. https://doi.org/10.1007/s10490-011-9275-3
  11. Chen, X. P., Eberly, M. B., Chiang, T. J., Farh, J. L., & Cheng, B. S. (2014). Affective trust in Chinese leaders: Linking paternalistic leadership to employee performance. Journal of Management, 40(3), 796-819. https://doi.org/10.1177/0149206311410604
  12. Karakas, F., & Sarigollu, E. (2012). Benevolent leadership: Conceptualization and construct development. Journal of Business Ethics, 108(4), 537-553. http://dx.doi.org/1 0.1007/s10 551-011-1 109-1.
  13. Wang, A. C., & Cheng, B. S. (2010). When does benevolent leadership lead to creativity? The moderating role of creative role identity and job autonomy. Journal of Organizational Behavior, 31(1), 106-121. https://doi.org/10.1002/job.634
  14. Kanwal, F., Rathore, K., & Qaisar, A. (2019). Relationship of benevolent leadership and organizational citizenship behavior: Interactional effect of perceived organizational support and perceived organizational politics. Pakistan Journal of Commerce and Social Sciences (PJCSS), 13(2), 283-310. https://hdl.handle.net/10419/200993
  15. Borman, Walter C. and Motowidlo, S. M. (1993). Expanding the Criterion Domain to Include Elements of Contextual Performance. Psychology Faculty Publication 1111. https://digitalcommons.usf.edu/psy_facpub/1111
  16. Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10, 85–97.
  17. Isen, A. M., & Levin, P. F. (1972). The effect of feeling good on helping: Cookies and kindness. Journal of Personality and Social Psychology, 21, 384–388.
  18. Kozak, M. A., & Uca, S. (2008). Effective factors in the constitution of leadership styles: A study of Turkish hotel managers. Anatolia, 19(1), 117-134. https://doi.org/10.1080/13032917.2008.9687057
  19. Chan, S. C. (2017). Benevolent leadership, perceived supervisory support, and subordinates’ performance: The moderating role of psychological empowerment. Leadership & Organization Development Journal, 38(7), 897-911.https://doi.org/10.1108/LODJ-09-2015-0196.
  20. Gumusluoglu, L., Karakitapoglu-Aygun, Z., & Scandura, T. A. (2017). A multilevel examination of benevolent leadership and innovative behavior in R&D contexts: A social identity approach. Journal of Leadership & Organizational Studies, 24(4), 479-493. https://doi.org/10.1177/1548051817705810
  21. Tang, C. Y., & Naumann, S. E. (2015). Paternalistic leadership, sub ordinate perceived leader-member exchange and organizational citizenship behavior. Journal of Management and Organization, 21(3), 291-306. https://doi.org/10.1017/jmo.2014.84
  22. Nguyen, P. D., Khoi, N. H., Le, A. N. H., & Ho, H. X. (2023). Benevolent leadership and organizational citizenship behaviors in a higher education context: A moderated mediation model. Personnel Review, 52(4), 1209-1232. https://doi.org/10.1108/PR-04-2021-0234.
  23. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879
  24. Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63(1), 539-569. https://doi.org/10.1146/annurev-psych-120710-100452
  25. Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24.doi: 10.1108/ebr-11-2018-0203.
  26. Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.  https://doi.org/10.1007/s11747-014-0403-8
  27. Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial management & data systems, 116(1), 2-20. doi: 10.108/IMDS-09-2015-0382.

 


Download Full Paper

Download PDF No. of Downloads:11 | No. of Views: 70