Mapping the Intellectual Structure of AI in Marketing: A Bibliometric Review
Author(s): 1. Shivani, 2. Mani Shreshtha
Authors Affiliations:
1. Research Scholar, Haryana School of Business, Guru Jambheshwar University of Science and Technology, Hisar, Haryana, India.
2. Associate Professor, Haryana School of Business, Guru Jambheshwar University of Science and Technology, Hisar, Haryana, India.
DOIs:10.2017/IJRCS/202603017     |     Paper ID: IJRCS202603017
This study investigates the intellectual structure and research evolution of artificial intelligence (AI) in marketing, an area experiencing rapid growth and transformation. By combining bibliometric mapping with qualitative content analysis, the paper identifies dominant themes, influential authors, and emerging research clusters. A dataset of 296 articles published between 2015 and 2025 was retrieved from the Web of Science. Using VOSviewer, the study conducted co-authorship, co-occurrence, citation, and co-citation analyses, complemented by qualitative interpretation to highlight theoretical and managerial implications. Results reveal a sharp increase in AI-related marketing publications, with clusters centered on predictive analytics, consumer engagement, personalization, and human–AI collaboration. The co-citation analysis shows integration of behavioral theories with computational approaches, suggesting new directions for marketing scholarship. The reliance on a single database is a limitation; future studies should triangulate across Scopus and Dimensions. The findings provide a roadmap for scholars to advance theory and for practitioners to leverage AI ethically in marketing strategies. This study offers one of the first systematic bibliometric mappings of AI in marketing, highlighting both scholarly trends and actionable insights for managers and policymakers.
Shivani, Mani Shreshtha (2026); Mapping the Intellectual Structure of AI in Marketing: A Bibliometric Review, International Journal of Research Culture Society, ISSN(O): 2456-6683, Volume – 10, Issue – 3, Available on – https://ijrcs.org/
- Črešnar, R., & Nedelko, Z. (2020). Understanding Future leaders: How are personal values of generations Y and Z tailored to leadership in industry 4.0? Sustainability, 12(11), 4417. https://doi.org/10.3390/su12114417
- Ali, K., & Johl, S. K. (2023). Driving forces for industry 4.0 readiness, sustainable manufacturing practices, and circular economy capabilities: does firm size matter? Journal of Manufacturing Technology Management, 34(5), 838–871. https://doi.org/10.1108/jmtm-07-2022-0254
- De Bruyn, A., Viswanathan, V., Beh, Y. S., Brock, J. K., & Von Wangenheim, F. (2020). Artificial intelligence and Marketing: Pitfalls and opportunities. Journal of Interactive Marketing, 51(1), 91–105. https://doi.org/10.1016/j.intmar.2020.04.007
- Li, P., Bastone, A., Mohamad, T. A., & Schiavone, F. (2023). How does artificial intelligence impact human resources performance. evidence from a healthcare institution in the United Arab Emirates. Journal of Innovation & Knowledge, 8(2), 100340. https://doi.org/10.1016 /j.jik.2023.100340
- Fu, L., Li, J., & Chen, Y. (2023). An innovative decision making method for air quality monitoring based on big data-assisted artificial intelligence technique. Journal of Innovation & Knowledge, 8(2), 100294. https://doi.org/10.1016/j.jik.2022.100294
- Haenlein, M., & Kaplan, A. (2019). A Brief History of artificial intelligence: on the past, present, and future of artificial intelligence. California Management Review, 61(4), 5–14. https://doi.org/10.1177/0008125619864925
- Zhang, C., Bengio, S., Hardt, M., Recht, B., & Vinyals, O. (2021). Understanding deep learning (still) requires rethinking generalization. Communications of the ACM, 64(3), 107-115.
- Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J. (2020). Service robot implementation: a theoretical framework and research agenda. The Service Industries Journal, 40(3-4), 203-225.
- Lu, L., Cai, R., & King, C. (2020). Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing. Journal of Business Research, 117, 99-111.
- Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S., & Martins, A. (2018). Brave new world: service robots in the frontline. Journal of service management, 29(5), 907-931.
- Makridakis, S. (2017). The forthcoming Artificial Intelligence (AI) revolution: Its impact on society and firms. Futures, 90, 46-60.
- Quackenbush, C. (2018). Painting Made by Artificial Intelligence Sells for $432,500. Time (October 26), https://time. com/5435683/artificial-intelligence-painting-christies.
- Sohrabpour, V., Oghazi, P., Toorajipour, R., & Nazarpour, A. (2020). Export sales forecasting using artificial intelligence. Technological Forecasting and Social Change, 163, 120480. https://doi.org/10.1016/j.techfore.2020.120480
- Grover, P., Kar, A. K., & Dwivedi, Y. K. (2020). Understanding artificial intelligence adoption in operations management: insights from the review of academic literature and social media discussions. Annals of Operations Research, 308(1–2), 177–213. https://doi.org/10.1007/ s10479-020-03683-9
- Thomassey, S., & Zeng, X. (2018). Introduction: Artificial intelligence for fashion industry in the big data era. In Springer series in fashion business (pp. 1–6). https://doi.org/10.1007/978-981-13-0080-6_1
- Ismagiloiva, E., Dwivedi, Y., & Rana, N. (2020). Visualising the knowledge domain of artificial intelligence in Marketing: A Bibliometric analysis. In IFIP advances in information and communication technology (pp. 43–53). https://doi.org/10.1007/978-3-030-64849-7_5
- Lai, Z., & Yu, L. (2021). Research on Digital Marketing Communication Talent Cultivation in the era of Artificial Intelligence. Journal of Physics Conference Series, 1757(1), 012040. https://doi.org/10.1088/1742-6596/1757/1/012040
- Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of business research, 133, 285-296.
- Zupic, I., & Čater, T. (2015). Bibliometric methods in management and organization. Organizational research methods, 18(3), 429-472.
- Maditati, D. R., Munim, Z. H., Schramm, H. J., & Kummer, S. (2018). A review of green supply chain management: From bibliometric analysis to a conceptual framework and future research directions. Resources, Conservation and Recycling, 139, 150-162.
- Van Eck, N., & Waltman, L. (2010). Software survey: VOSviewer, a computer program for bibliometric mapping. scientometrics, 84(2), 523-538.

