31, March 2025

PERFORMANCE EVALUATION OF PUBLIC TRANSPORTATION SYSTEM WITH REFERENCE TO THE TELANGANA STATE ROAD TRANSPORT CORPORATION

VOLUME-9; ISSUE-3; MAR-2025

Author(s): B. Eswaraiah

Authors Affiliations:

Assistant Professor

Department of Commerce

Government Degree College for Women

Wanaparthy-509103

DOIs:10.2017/IJRCS/202503020     |     Paper ID: IJRCS2025030020


Abstract
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The evaluation of public transportation systems plays a pivotal role in ensuring efficient, reliable, and sustainable mobility solutions. This study focuses on the performance evaluation of the Telangana State Road Transport Corporation (TGRTC), a significant public transport provider in India. The research analyzes operational efficiency, financial performance, service quality, and passenger satisfaction using both quantitative and qualitative metrics. Key performance indicators (KPIs) such as fleet utilization, fuel efficiency, punctuality, cost recovery ratio, and customer feedback are assessed. The findings highlight the strengths and challenges faced by TGRTC, offering insights for strategic improvements. Recommendations are proposed to enhance service quality, optimize operations, and promote sustainable transport practices to meet the growing urban and rural mobility demands. This evaluation aims to assist policymakers and stakeholders in making informed decisions to improve the overall effectiveness of the TGRTC and similar public transportation systems.

Public transportation, TGRTC, performance evaluation, operational efficiency, service quality, passenger satisfaction, sustainable mobility, transport policy.

B ESWARAIAH(2025); Performance Evaluation of Public Transportation System with reference to the Telangana State Road Transport Corporation, International Journal of Research Culture Society,    ISSN(O): 2456-6683,  Volume – 9,   Issue –  3.,  Pp.149-154.       Available on – https://ijrcs.org/

References :

  1. TSRTC Annual Reports (2013–2023). Telangana State Road Transport Corporation. Retrieved from the official TSRTC website and government archives.
  1. Government of Telangana Transport Department Reports (2013–2023). Published by the Transport Department, Government of Telangana.
  1. Ministry of Road Transport and Highways (MoRTH). (2013–2023). Reports and Statistics on Public Transportation in India. Retrieved from: https://morth.nic.in
  1. World Bank (2020). “Transforming Public Transport in Urban India.” A World Bank Report on public transportation systems.

5. Planning Commission of India (2014). “Review of Public Transport Systems in India. “Retrieved from: https://niti.gov.in

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7.Reddy, K., & Rao, P. (2019). “Operational Efficiency of Public Transport: Case Study of TSRTC.” International Journal of Transport Studies, 12(1), 34-42.

8.Das, D., & Sharma, R. (2021). “Financial Sustainability in Public Transport Corporations.”   Indian Journal of Public Sector Management, 15(3), 88-99.

9.Shukla, P., & Jain, A. (2023). “Sustainability Practices in Public Transport: A Study of Emerging Trends.” Environmental Science & Policy Journal, 19(4), 123-136.

 

 

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